Cherwell
Cherwell is a cloud-based IT service management solution.
Configure Cherwell on Demisto
- Navigate to Settings > Integrations > Servers & Services .
- Search for Cherwell.
-
Click
Add instance
to create and configure a new integration instance.
- Name : a textual name for the integration instance.
- URL (example: https://my.domain.com )
- Username
- Client id
- Trust any certificate (not secure)
- Use system proxy
- First fetch timestamp (
- CSV list of objects to fetch. The default is incident, for example: incident,problem,service)
- Max results to fetch (defualt is 30)
- Advanced Query to fetch
- Fetch attachments (include attachements in fetch process)
- Click Test to validate the URLs, token, and connection.
Commands
You can execute these commands from the Demisto CLI, as part of an automation, or in a playbook. After you successfully execute a command, a DBot message appears in the War Room with the command details.
- Create a business object: cherwell-create-business-object
- Update a business object: cherwell-update-business-object
- Delete a business object: cherwell-delete-business-object
- Get information for a business object: cherwell-get-business-object
- Download attachments for a business object: cherwell-download-attachments
- Upload an attachment to a business object: cherwell-upload-attachment
- Link related business objects: cherwell-link-business-objects
- Unlink related business objects: cherwell-unlink-business-objects
- Get information for business object attachments: cherwell-get-attachments-info
- Remove an attachment from a business object: cherwell-remove-attachment
- Query a business object: cherwell-query-business-object
- Get information for a field: cherwell-get-field-info
- Run a saved search: cherwell-run-saved-search
- Get a business object ID: cherwell-get-business-object-id
1. Create a business object
Creates a business object.
Base Command
cherwell-create-business-object
Input
| Argument Name | Description | Required |
|---|---|---|
| type | Business object type, for example: “Incident”. | Required |
| json |
Data JSON containing the relevant fields and their values, for example:
{“title”: “some value”}). |
Required |
Context Output
| Path | Type | Description |
|---|---|---|
| Cherwell.BusinessObjects.RecordId | String | Business object record ID. |
| Cherwell.BusinessObjects.PublicId | String | Business object public ID. |
Command Example
cherwell-create-business-object type=incident json=`{"Priority": "3", "CustomerDisplayName": "Playbook customer", "Description": "This incident was created by Cherwell documentation script"}
Context Example
{
"Cherwell.BusinessObjects": {
"RecordId": "944b6c9333fea00cf4a25b40b08542bdcb4db64327",
"PublicId": "10222"
}
}
Human Readable Output
New Incident was created
| Public Id | Record Id |
|---|---|
| 10222 | 944b6c9333fea00cf4a25b40b08542bdcb4db64327 |
2. Update a business object
Update a business object with the specified fields.
Base Command
cherwell-update-business-object
Input
| Argument Name | Description | Required |
|---|---|---|
| type | Business object type, for example: “Incident”. | Required |
| json | Data JSON containing the relevant fields and their values. | Required |
| id_value | Public ID or record ID. | Required |
| id_type | Type of ID. | Required |
Context Output
| Path | Type | Description |
|---|---|---|
| Cherwell.BusinessObjects.RecordId | String | Business object record ID. |
| Cherwell.BusinessObjects.PublicId | Unknown | Business object public ID. |
Command Example
cherwell-update-business-object id_type=public_id id_value=10216 json={“Priority”:“3”} type=incident
Context Example
{
"Cherwell.BusinessObjects": {
"RecordId": "944b6c68c70cb404b1066e4ff4bde663f8ade81c52",
"PublicId": "10216"
}
}
Human Readable Output
Incident 10216 was updated
| Public Id | Record Id |
|---|---|
| 10216 | 944b6c68c70cb404b1066e4ff4bde663f8ade81c52 |
3. Delete a business object
Deletes a given business object.
Base Command
cherwell-delete-business-object
Input
| Argument Name | Description | Required |
|---|---|---|
| type | Business object type, for example: “Incident”. | Required |
| id_value | Public ID or record ID. | Required |
| id_type | Type of ID. | Required |
Context Output
There is no context output for this command.
Command Example
cherwell-delete-business-object id_type=public_id id_value=10194 type=incident
Human Readable Output
Record 10194 of type incident was deleted.
4. Get information for a business object
Gets a business object by an ID.
Base Command
cherwell-get-business-object
Input
| Argument Name | Description | Required |
|---|---|---|
| type | Business object type, for example: “Incident”. | Required |
| id_value | Public ID or record ID. | Required |
| id_type | Type of ID. | Required |
Context Output
There is no context output for this command.
Command Example
cherwell-get-business-object id_type=public_id id_value=10216 type=incident
Context Example
{
"Cherwell.BusinessObjects": {
"Service": "Account Management",
"LastModByID": "944856551f982d9572dcf549a4a5d8811f02075fd5",
"CreatedByEmail": "",
"Comments": "",
"ShowAllServices": "False",
"RecurringIncident": "False",
"ReviewByDeadline": "",
"PortalAffectsPrimaryFunction": "False",
"CustomerTypeID": "",
"NextStatusOneStep": "<Trebuchet><ActionInfoDef ID=\"93d9abdb6242",
"OwnedByManager": "",
"Level3EscalationTeam": "",
"Stat_IncidentEscalated": "False",
"TasksOnHold": "False",
"Stat_SLAResolutionBreached": "False",
"NextStatusText": "Begin Work",
"SLA_Key": "_Incident",
"CIDowntimeInMinutes": "0",
"Withdraw": "False",
"CustomerSubscriptionLevel": "",
"CombinedKB": "",
"SCTFired": "False",
"PublicId": "10216",
"SCTRecID": "",
"Stat_DateTimeReOpened": "",
"SLAIDForCI": "",
"CreatedDuring": "Only on weekends",
"ApprovalBlockID": "",
"TotalSTCTimeInMinutes": "0",
"OwnedBy": "",
"CloseDescription": "",
"SLANameForCustomer": "",
"Impact": "",
"PortalAltContactInfo": "",
"Stat_DateTimeAssigned": "",
"Stat_ResponseTime": "0",
"DefaultTeam": "",
"PendingReason": "",
"SLAName": "Corporate",
"SLAResponseWarning": "4/29/2019 9:45 AM",
"Priority": "3",
"Source": "Phone",
"Location": "",
"LinkedSLAs": " , , ",
"ServiceCatalogTemplateName": "",
"ServiceCartID": "",
"CustomerDisplayName": "Playbook customer",
"ClosedBy": "",
"ClonedIncident": "False",
"ChangeID": "",
"CreatedDateTime": "4/28/2019 1:39 PM",
"NextStatus": "In Progress",
"StatusID": "938729d99cb110f2a6c3e5488ead246422a7cd115f",
"ConfigItemTypeID": "",
"STCTimeInMinutes": "0",
"LastModifiedDateTime": "4/28/2019 1:57 PM",
"ConfigItemRecID": "",
"PendingStartDateTime": "",
"MajorIncidentID": "",
"ServiceID": "9389f6f40e1ab014733fa341dab8e03b0d3c380b07",
"WasCIDown": "False",
"Urgency": "",
"Stat_SLAResponseWarning": "False",
"Stat_DateTimeInProgress": "",
"Stat_FirstCallResolution": "False",
"ServiceEntitlements": "Platinum, Gold, Silver, Corporate",
"IncidentchildRecID": "",
"ClonedIncidentID": "",
"CreatedBy": "API User",
"SLAID": "938aad773b01d0140385e84d19aa5205c5acf8c839",
"ClosedOn1stCall": "False",
"Category": "",
"SubcategoryID": "",
"Stat_SLAResolutionGood": "False",
"SmartClassifySearchString": "",
"MajorIncidentRecID": "",
"LinkedProblem": "",
"TotalTasks": "1",
"TasksClosed": "False",
"PortalAffectsMultipleUsers": "False",
"ShowContactInformation": "False",
"SLATargetTimeID": "",
"Status": "New",
"CIDownEndDateTime": "",
"TotalTaskTime": "0",
"Level2EscalationComplete": "True",
"Stat_SLAResponseGood": "False",
"PendingPreviousStatus": "",
"SLAIDForCustomer": "",
"Stat_DateTimeResponded": "",
"CartItemID": "",
"RequesterDepartment": "",
"IncidentchildID": "",
"RecordId": "944b6c68c70cb404b1066e4ff4bde663f8ade81c52",
"ReasonForBreach": "",
"ClosedDateTime": "",
"LastModTimeStamp": "",
"Subcategory": "",
"MajorIncident": "False",
"Level3EscalationComplete": "True",
"TasksInProgress": "False",
"SLANameForService": "",
"IncidentType": "Incident",
"Stat_SLAResponseBreached": "False",
"CIDownStartDateTime": "",
"IncidentDurationInDays": "0.01",
"CreatedByID": "944856551f982d9572dcf549a4a5d8811f02075fd5",
"RecID": "944b6c68c70cb404b1066e4ff4bde663f8ade81c52",
"SLAResolveByDeadline": "5/1/2019 1:39 PM",
"SpecificsTypeId": "9398862125defd58a8deea46fe88acc411a96e2b00",
"Cause": "",
"Stat_IncidentReopened": "False",
"SLANameForCI": "",
"Stat_DateTimeResolved": "",
"Description": "Example scripts test playbook",
"Stat_NumberOfTouches": "10",
"OwnedByTeam": "",
"SLAIDForService": "",
"BreachNotes": "",
"Cost": "0",
"CustomerRecID": "944b37889fdb5a0e8f519b422095314c29cdbca16a",
"ConfigItemType": "",
"IncidentID": "10216",
"ConfigItemDisplayName": "",
"SLAResolutionWarning": "5/1/2019 1:24 PM",
"Stat_DateTimeClosed": "",
"ClosedByID": "",
"Stat_24x7ElapsedTime": "0",
"Level2EscalationTeam": "",
"SLARespondByDeadline": "4/29/2019 10:00 AM",
"OwnedByID": "",
"LastModBy": "API User",
"Stat_NumberOfEscalations": "0",
"StatusDesc": "",
"PendingEndDateTime": "",
"Stat_SLAResolutionWarning": "False",
"TaskClosedCount": "0",
"ServiceCustomerIsEntitled": "True",
"OwnedByTeamID": "",
"IncidentDurationInHours": "0.3"
}
}
Human Readable Output
Incident: 10216
| Rec ID | Incident ID | Created Date Time | Created During | Created By | Created By ID | Status | Status Desc | Service | Category | Subcategory | Specifics Type Id | Description | Impact | Urgency | Priority | Closed Date Time | Closed By | Closed By ID | Cost | Last Mod Time Stamp | Owned By Team | Owned By Team ID | Owned By | Owned By ID | Customer Type ID | Customer Rec ID | Close Description | Linked Problem | Last Modified Date Time | Last Mod By | Last Mod By ID | Config Item Type ID | Config Item Rec ID | In cident Duration In Days | Incident Type | SLA Respond By Deadline | SLAID | SLA Name | SLA Target Time ID | SLA Resolve By Deadline | Closed On 1 St Call | Source | Change ID | In cident Duration In Hours | Customer Display Name | Owned By Manager | Created By Email | Pending Reason | Review By Deadline | Stat _ Number Of Touches | Stat _ First Call Resolution | Stat _ Incident Escalated | Stat _ Number Of Escalations | Stat _24 X 7 Elapsed Time | Stat _ Incident Reopened | Stat _ Date Time Responded | Stat _ Response Time | Stat _SLA Response Breached | Stat _SLA Resolution Breached | Service ID | Pending Previous Status | Portal Affects Primary Function | Portal Affects Multiple Users | Portal Alt Contact Info | SLAID For Customer | SLAID For Service | SLAID For CI | Linked SL As | SLA Name For CI | SLA Name For Customer | SLA Name For Service | Reason For Breach | Config Item Display Name | Breach Notes | Show All Services | Show Contact Information | Service Entitlements | Service Customer Is Entitled | Combined KB | Total Tasks | Stat _SLA Resolution Warning | Stat _SLA Response Warning | Stat _SLA Resolution Good | Stat _SLA Response Good | Stat _ Date Time Assigned | Stat _ Date Time In Progress | Stat _ Date Time Resolved | Stat _ Date Time Closed | Stat _ Date Time Re Opened | SLA Response Warning | SLA Resolution Warning | Pending Start Date Time | Pending End Date Time | STC Time In Minutes | Total STC Time In Minutes | Location | Next Status | Next Status Text | Next Status One Step | SLA_ Key | Status ID | Subcategory ID | Smart Classify Search String | Total Task Time | Config Item Type | Approval Block ID | Cloned Incident ID | Recurring Incident | Was CI Down | CI Down Start Date Time | CI Down End Date Time | Major Incident | Major Incident Rec ID | Major Incident ID | Incidentchild ID | Incidentchild Rec ID | Cause | Cloned Incident | Comments | CI Downtime In Minutes | Withdraw | Customer Subscription Level | Service Cart ID | Cart Item ID | SCT Rec ID | Tasks In Progress | Tasks Closed | Task Closed Count | Tasks On Hold | SCT Fired | Requester Department | Level 2 Escalation Complete | Level 3 Escalation Complete | Default Team | Level 2 Escalation Team | Level 3 Escalation Team | Service Catalog Template Name | Public Id | Record Id |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 944b6c68c70cb404b1066e4ff4bde663f8ade81c52 | 10216 | 4/28/2019 1:39 PM | Only on weekends | API User | 944856551f982d9572dcf549a4a5d8811f02075fd5 | New | Account Management | 9398862125defd58a8deea46fe88acc411a96e2b00 | Example scripts test playbook | 3 | 0 | 944b37889fdb5a0e8f519b422095314c29cdbca16a | 4/28/2019 1:57 PM | API User | 944856551f982d9572dcf549a4a5d8811f02075fd5 | 0.01 | Incident | 4/29/2019 10:00 AM | 938aad773b01d0140385e84d19aa5205c5acf8c839 | Corporate | 5/1/2019 1:39 PM | False | Phone | 0.3 | Playbook customer | 10 | False | False | 0 | 0 | False | 0 | False | False | 9389f6f40e1ab014733fa341dab8e03b0d3c380b07 | False | False | , , | False | False | Platinum, Gold, Silver, Corporate | True | 1 | False | False | False | False | 4/29/2019 9:45 AM | 5/1/2019 1:24 PM | 0 | 0 | In Progress | Begin Work | <ActionInfoDef ID="93d9abdb6242 | _Incident | 938729d99cb110f2a6c3e5488ead246422a7cd115f | 0 | False | False | False | False | 0 | False | False | False | 0 | False | False | True | True | 10216 | 944b6c68c70cb404b1066e4ff4bde663f8ade81c52 |
5. Download attachments for a business object
Downloads imported attachements from a specified business object.
Base Command
cherwell-download-attachments
Input
| Argument Name | Description | Required |
|---|---|---|
| type | Business object type, for example: “Incident”. | Required |
| id_type | Type of ID. | Required |
| id_value | Public ID or record ID. | Required |
Context Output
| Path | Type | Description |
|---|---|---|
| File | Unknown | File result entries. |
Command Example
cherwell-download-attachments id_type=public_id id_value=10216 type=incident
6. Upload an attachment to a business object
Uploads an attachment to a specified business object.
Base Command
cherwell-upload-attachment
Input
| Argument Name | Description | Required |
|---|---|---|
| type | Business object type, for example: “Incident”. | Required |
| id_type | Type of ID. | Required |
| id_value | Public ID or record ID. | Required |
| file_entry_id | File entry ID. | Required |
Context Output
| Path | Type | Description |
|---|---|---|
| Cherwell.UploadedAttachments.AttachmentFileId | String | AttachmentFileId to use to get information about the attachment. |
| Cherwell.UploadedAttachments.BusinessObjectType | String | Business object type, for example: “Incident”. |
| Cherwell.UploadedAttachments.PublicId | String | Public ID. |
| Cherwell.UploadedAttachments.RecordId | String | Record ID. |
Command Example
cherwell-upload-attachment file_entry_id=87@674 id_type=public_id id_value=10216 type=incident
Context Example
{
"Cherwell.UploadedAttachments": {
"BusinessObjectType": "incident",
"AttachmentFileId": "944b6c9346d83133b838a64629b29964206a1dae6b",
"PublicId": "10216"
}
}
Human Readable Output
Attachment: 944b6c9346d83133b838a64629b29964206a1dae6b, was successfully attached to incident 10216
7. Link related business objects
Links business objects that are related.
Base Command
cherwell-link-business-objects
Input
| Argument Name | Description | Required |
|---|---|---|
| parent_type | Parent business object type name. | Required |
| parent_record_id | Parent business object record ID. | Required |
| child_type | Child business object type name. | Required |
| child_record_id | Child business object record ID. | Required |
| relationship_id | Relationship ID. | Required |
Context Output
There is no context output for this command.
Command Example
cherwell-link-business-objects relationship_id=9369187528b417b4a17aaa4646b7f7a78b3c821be9 parent_type=incident child_type=task parent_record_id=944b6c68c70cb404b1066e4ff4bde663f8ade81c52 child_record_id=944b6a8c455a91041f71fb42e2b085e1db50b0c57c
Human Readable Output
Incident 944b6c68c70cb404b1066e4ff4bde663f8ade81c52 and Task 944b6a8c455a91041f71fb42e2b085e1db50b0c57c were linked
8. Unlink related business objects
Unlinks business objects that are linked and related.
Base Command
cherwell-unlink-business-objects
Input
| Argument Name | Description | Required |
|---|---|---|
| parent_type | Parent business object type name. | Required |
| parent_record_id | Parent business object record ID. | Required |
| child_type | Child business object type name. | Required |
| child_record_id | Child business object record ID. | Required |
| relationship_id | Relationship ID. | Required |
Context Output
There is no context output for this command.
Command Example
cherwell-unlink-business-objects relationship_id=9369187528b417b4a17aaa4646b7f7a78b3c821be9 parent_type=incident child_type=task parent_record_id=944b6c68c70cb404b1066e4ff4bde663f8ade81c52 child_record_id=944b6a8c455a91041f71fb42e2b085e1db50b0c57c
Human Readable Output
Incident 944b6c68c70cb404b1066e4ff4bde663f8ade81c52 and Task 944b6a8c455a91041f71fb42e2b085e1db50b0c57c were unlinked
9. Get information for business object attachments
Gets information for business object attachments.
Base Command
cherwell-get-attachments-info
Input
| Argument Name | Description | Required |
|---|---|---|
| type | Business object type, for example: “Incident”. | Required |
| id_type | Type of ID. | Required |
| id_value | Public ID or record ID. | Required |
| attachment_type | Type of attachment. | Required |
Context Output
| Path | Type | Description |
|---|---|---|
| Cherwell.AttachmentsInfo.AttachmentFiledId | String | Attachment field ID. |
| Cherwell.AttachmentsInfo.FileName | String | File name. |
| Cherwell.AttachmentsInfo.AttachmentId | String | Attachment ID. |
| Cherwell.AttachmentsInfo.BusinessObjectType | String | Business object type, for example: “Incident”. |
| Cherwell.AttachmentsInfo.BusinessObjectPublicId | String | Business object public ID. |
| Cherwell.AttachmentsInfo.BusinessObjectRecordId | String | Business object record ID. |
Command Example
cherwell-get-attachments-info id_type=public_id id_value=10216 type=incident attachment_type=imported
Context Example
{
"Cherwell.AttachmentsInfo": [
{
"AttachmentFiledId": "944b6c8f48465818fb3a9c4f51837002dea63691e2",
"FileName": "Cherwell 2.txt",
"AttachmentId": "944b6c8f4806110229bd134a829dd04b9d81f4e06c",
"BusinessObjectPublicId": "10216",
"BusinessObjectType": "incident"
},
{
"AttachmentFiledId": "944b6c9346d83133b838a64629b29964206a1dae6b",
"FileName": "Cherwell 2.txt",
"AttachmentId": "944b6c93462aff7a93cc1c4d16a4bb2f9326ad58fe",
"BusinessObjectPublicId": "10216",
"BusinessObjectType": "incident"
}
]
}
Human Readable Output
Incident 10216 attachments:
| Attachment Filed Id | File Name | Attachment Id | Business Object Type | Business Object Public Id |
|---|---|---|---|---|
| 944b6c8f48465818fb3a9c4f51837002dea63691e2 | Cherwell 2.txt | 944b6c8f4806110229bd134a829dd04b9d81f4e06c | incident | 10216 |
| 944b6c9346d83133b838a64629b29964206a1dae6b | Cherwell 2.txt | 944b6c93462aff7a93cc1c4d16a4bb2f9326ad58fe | incident | 10216 |
10. Remove an attachment from a business object
Remove an attachment from the specified business object.
Base Command
cherwell-remove-attachment
Input
| Argument Name | Description | Required |
|---|---|---|
| type | Business object type, for example: “Incident”. | Required |
| id_type | Type of ID. | Required |
| id_value | Public ID or record ID. | Required |
| attachment_id | Attachment ID to remove. | Required |
Context Output
There is no context output for this command.
Command Example
cherwell-remove-attachment id_type=public_id attachment_id=944b6ac2597ce4050531c6471c8aca352c699f2394 id_value=10216 type=incident
Human Readable Output
Attachment: 944b6ac2597ce4050531c6471c8aca352c699f2394, was successfully removed from incident 10216
11. Query a business object
Runs advanced queries to search in a specified business object.
Base Command
cherwell-query-business-object
Input
| Argument Name | Description | Required |
|---|---|---|
| type | Business object type, for example: “Incident”. | Required |
| query |
The query to run. A CSV list of filters such that each filter is of the form: [“field_name”,“operator”,“value”] and operator is one of: ‘eq’=equal, ‘gt’=grater-than, ‘lt’=less-than, ‘contains’, ‘startwith’. Special characters shoud be escaped.
Example:
[["CreatedDateTime":"gt":"4/10/2019 3:10:12 PM"]["Priority","eq","1"]]
.
NOTE: If multiple filters are received for the same field name, an ‘OR’ operation between the filters will be performed, if the field names are different an ‘AND’ operation will be performed. |
Required |
| max_results | Maximum number of results to pull. | Optional |
Context Output
There is no context output for this command.
Command Example
cherwell-query-business-object query=[[“Description”,“eq”,“This incident was created by Cherwell documentation script”]] type=incident
Context Example
{
"Cherwell.QueryResults": [
{
"Service": "",
"LastModByID": "944856551f982d9572dcf549a4a5d8811f02075fd5",
"CreatedByEmail": "",
"Comments": "",
"ShowAllServices": "False",
"RecurringIncident": "False",
"ReviewByDeadline": "1/1/1900 12:00:00 AM",
"PortalAffectsPrimaryFunction": "False",
"CustomerTypeID": "",
"NextStatusOneStep": "<Trebuchet><ActionInfoDef ID=\"93d9abdb6242",
"OwnedByManager": "",
"Level3EscalationTeam": "",
"Stat_IncidentEscalated": "False",
"TasksOnHold": "False",
"Stat_SLAResolutionBreached": "False",
"NextStatusText": "Begin Work",
"SLA_Key": "_Incident",
"CIDowntimeInMinutes": "0.00",
"Withdraw": "False",
"CustomerSubscriptionLevel": "",
"CombinedKB": "",
"SCTFired": "False",
"PublicId": "10195",
"SCTRecID": "",
"Stat_DateTimeReOpened": "",
"SLAIDForCI": "",
"CreatedDuring": "Only on weekends",
"ApprovalBlockID": "",
"TotalSTCTimeInMinutes": "0",
"OwnedBy": "",
"CloseDescription": "",
"SLANameForCustomer": "",
"Impact": "",
"PortalAltContactInfo": "",
"Stat_DateTimeAssigned": "",
"Stat_ResponseTime": "0",
"DefaultTeam": "",
"PendingReason": "",
"SLAName": "Corporate",
"SLAResponseWarning": "4/29/2019 9:45:00 AM",
"Priority": "3",
"Source": "Phone",
"Location": "",
"LinkedSLAs": " , , ",
"ServiceCatalogTemplateName": "",
"ServiceCartID": "",
"CustomerDisplayName": "Playbook customer",
"ClosedBy": "",
"ClonedIncident": "",
"ChangeID": "",
"CreatedDateTime": "4/28/2019 10:46:00 AM",
"NextStatus": "In Progress",
"StatusID": "938729d99cb110f2a6c3e5488ead246422a7cd115f",
"ConfigItemTypeID": "",
"STCTimeInMinutes": "0",
"LastModifiedDateTime": "4/28/2019 10:46:00 AM",
"ConfigItemRecID": "",
"PendingStartDateTime": "",
"MajorIncidentID": "",
"ServiceID": "",
"WasCIDown": "False",
"Urgency": "",
"Stat_SLAResponseWarning": "False",
"Stat_DateTimeInProgress": "",
"Stat_FirstCallResolution": "False",
"ServiceEntitlements": "",
"IncidentchildRecID": "",
"ClonedIncidentID": "",
"CreatedBy": "API User",
"SLAID": "938aad773b01d0140385e84d19aa5205c5acf8c839",
"ClosedOn1stCall": "False",
"Category": "",
"SubcategoryID": "",
"Stat_SLAResolutionGood": "False",
"SmartClassifySearchString": "",
"MajorIncidentRecID": "",
"LinkedProblem": "",
"TotalTasks": "0.00",
"TasksClosed": "False",
"PortalAffectsMultipleUsers": "False",
"ShowContactInformation": "False",
"SLATargetTimeID": "",
"Status": "New",
"CIDownEndDateTime": "",
"TotalTaskTime": "0.00",
"Level2EscalationComplete": "True",
"Stat_SLAResponseGood": "False",
"PendingPreviousStatus": "",
"SLAIDForCustomer": "",
"Stat_DateTimeResponded": "",
"CartItemID": "",
"RequesterDepartment": "",
"IncidentchildID": "",
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"Source": "Phone",
"Location": "",
"LinkedSLAs": " , , ",
"ServiceCatalogTemplateName": "",
"ServiceCartID": "",
"CustomerDisplayName": "Playbook customer",
"ClosedBy": "",
"ClonedIncident": "",
"ChangeID": "",
"CreatedDateTime": "4/28/2019 10:54:10 AM",
"NextStatus": "In Progress",
"StatusID": "938729d99cb110f2a6c3e5488ead246422a7cd115f",
"ConfigItemTypeID": "",
"STCTimeInMinutes": "0",
"LastModifiedDateTime": "4/28/2019 10:54:10 AM",
"ConfigItemRecID": "",
"PendingStartDateTime": "",
"MajorIncidentID": "",
"ServiceID": "",
"WasCIDown": "False",
"Urgency": "",
"Stat_SLAResponseWarning": "False",
"Stat_DateTimeInProgress": "",
"Stat_FirstCallResolution": "False",
"ServiceEntitlements": "",
"IncidentchildRecID": "",
"ClonedIncidentID": "",
"CreatedBy": "API User",
"SLAID": "938aad773b01d0140385e84d19aa5205c5acf8c839",
"ClosedOn1stCall": "False",
"Category": "",
"SubcategoryID": "",
"Stat_SLAResolutionGood": "False",
"SmartClassifySearchString": "",
"MajorIncidentRecID": "",
"LinkedProblem": "",
"TotalTasks": "0.00",
"TasksClosed": "False",
"PortalAffectsMultipleUsers": "False",
"ShowContactInformation": "False",
"SLATargetTimeID": "",
"Status": "New",
"CIDownEndDateTime": "",
"TotalTaskTime": "0.00",
"Level2EscalationComplete": "True",
"Stat_SLAResponseGood": "False",
"PendingPreviousStatus": "",
"SLAIDForCustomer": "",
"Stat_DateTimeResponded": "",
"CartItemID": "",
"RequesterDepartment": "",
"IncidentchildID": "",
"RecordId": "944b6ae5343bba7bc4c4fc43709d223378c3ae6dcb",
"ReasonForBreach": "",
"ClosedDateTime": "",
"LastModTimeStamp": "Byte[] Array",
"Subcategory": "",
"MajorIncident": "False",
"Level3EscalationComplete": "True",
"TasksInProgress": "False",
"SLANameForService": "",
"IncidentType": "Incident",
"Stat_SLAResponseBreached": "False",
"CIDownStartDateTime": "",
"IncidentDurationInDays": "0.00",
"CreatedByID": "944856551f982d9572dcf549a4a5d8811f02075fd5",
"RecID": "944b6ae5343bba7bc4c4fc43709d223378c3ae6dcb",
"SLAResolveByDeadline": "5/1/2019 10:54:10 AM",
"SpecificsTypeId": "9398862125defd58a8deea46fe88acc411a96e2b00",
"Cause": "",
"Stat_IncidentReopened": "False",
"SLANameForCI": "",
"Stat_DateTimeResolved": "",
"Description": "This incident was created by Cherwell documentation script",
"Stat_NumberOfTouches": "2",
"OwnedByTeam": "",
"BusinessObjectId": "6dd53665c0c24cab86870a21cf6434ae",
"SLAIDForService": "",
"BreachNotes": "",
"Cost": "0.00",
"CustomerRecID": "944b37889fdb5a0e8f519b422095314c29cdbca16a",
"ConfigItemType": "",
"IncidentID": "10200",
"ConfigItemDisplayName": "",
"SLAResolutionWarning": "5/1/2019 10:39:10 AM",
"Stat_DateTimeClosed": "",
"ClosedByID": "",
"Stat_24x7ElapsedTime": "0",
"Level2EscalationTeam": "",
"SLARespondByDeadline": "4/29/2019 10:00:00 AM",
"OwnedByID": "",
"LastModBy": "API User",
"Stat_NumberOfEscalations": "0",
"StatusDesc": "",
"PendingEndDateTime": "",
"Stat_SLAResolutionWarning": "False",
"TaskClosedCount": "0",
"ServiceCustomerIsEntitled": "False",
"OwnedByTeamID": "",
"IncidentDurationInHours": "0.00"
},
{
"Service": "",
"LastModByID": "944856551f982d9572dcf549a4a5d8811f02075fd5",
"CreatedByEmail": "",
"Comments": "",
"ShowAllServices": "False",
"RecurringIncident": "False",
"ReviewByDeadline": "1/1/1900 12:00:00 AM",
"PortalAffectsPrimaryFunction": "False",
"CustomerTypeID": "",
"NextStatusOneStep": "<Trebuchet><ActionInfoDef ID=\"93d9abdb6242",
"OwnedByManager": "",
"Level3EscalationTeam": "",
"Stat_IncidentEscalated": "False",
"TasksOnHold": "False",
"Stat_SLAResolutionBreached": "False",
"NextStatusText": "Begin Work",
"SLA_Key": "_Incident",
"CIDowntimeInMinutes": "0.00",
"Withdraw": "False",
"CustomerSubscriptionLevel": "",
"CombinedKB": "",
"SCTFired": "False",
"PublicId": "10221",
"SCTRecID": "",
"Stat_DateTimeReOpened": "",
"SLAIDForCI": "",
"CreatedDuring": "Only on weekends",
"ApprovalBlockID": "",
"TotalSTCTimeInMinutes": "0",
"OwnedBy": "",
"CloseDescription": "",
"SLANameForCustomer": "",
"Impact": "",
"PortalAltContactInfo": "",
"Stat_DateTimeAssigned": "",
"Stat_ResponseTime": "0",
"DefaultTeam": "",
"PendingReason": "",
"SLAName": "Corporate",
"SLAResponseWarning": "4/29/2019 9:45:00 AM",
"Priority": "3",
"Source": "Phone",
"Location": "",
"LinkedSLAs": " , , ",
"ServiceCatalogTemplateName": "",
"ServiceCartID": "",
"CustomerDisplayName": "Playbook customer",
"ClosedBy": "",
"ClonedIncident": "",
"ChangeID": "",
"CreatedDateTime": "4/28/2019 1:55:55 PM",
"NextStatus": "In Progress",
"StatusID": "938729d99cb110f2a6c3e5488ead246422a7cd115f",
"ConfigItemTypeID": "",
"STCTimeInMinutes": "0",
"LastModifiedDateTime": "4/28/2019 1:55:55 PM",
"ConfigItemRecID": "",
"PendingStartDateTime": "",
"MajorIncidentID": "",
"ServiceID": "",
"WasCIDown": "False",
"Urgency": "",
"Stat_SLAResponseWarning": "False",
"Stat_DateTimeInProgress": "",
"Stat_FirstCallResolution": "False",
"ServiceEntitlements": "",
"IncidentchildRecID": "",
"ClonedIncidentID": "",
"CreatedBy": "API User",
"SLAID": "938aad773b01d0140385e84d19aa5205c5acf8c839",
"ClosedOn1stCall": "False",
"Category": "",
"SubcategoryID": "",
"Stat_SLAResolutionGood": "False",
"SmartClassifySearchString": "",
"MajorIncidentRecID": "",
"LinkedProblem": "",
"TotalTasks": "0.00",
"TasksClosed": "False",
"PortalAffectsMultipleUsers": "False",
"ShowContactInformation": "False",
"SLATargetTimeID": "",
"Status": "New",
"CIDownEndDateTime": "",
"TotalTaskTime": "0.00",
"Level2EscalationComplete": "True",
"Stat_SLAResponseGood": "False",
"PendingPreviousStatus": "",
"SLAIDForCustomer": "",
"Stat_DateTimeResponded": "",
"CartItemID": "",
"RequesterDepartment": "",
"IncidentchildID": "",
"RecordId": "944b6c8f3610a630a0feb04bae8d72e73760921611",
"ReasonForBreach": "",
"ClosedDateTime": "",
"LastModTimeStamp": "Byte[] Array",
"Subcategory": "",
"MajorIncident": "False",
"Level3EscalationComplete": "True",
"TasksInProgress": "False",
"SLANameForService": "",
"IncidentType": "Incident",
"Stat_SLAResponseBreached": "False",
"CIDownStartDateTime": "",
"IncidentDurationInDays": "0.00",
"CreatedByID": "944856551f982d9572dcf549a4a5d8811f02075fd5",
"RecID": "944b6c8f3610a630a0feb04bae8d72e73760921611",
"SLAResolveByDeadline": "5/1/2019 1:55:55 PM",
"SpecificsTypeId": "9398862125defd58a8deea46fe88acc411a96e2b00",
"Cause": "",
"Stat_IncidentReopened": "False",
"SLANameForCI": "",
"Stat_DateTimeResolved": "",
"Description": "This incident was created by Cherwell documentation script",
"Stat_NumberOfTouches": "2",
"OwnedByTeam": "",
"BusinessObjectId": "6dd53665c0c24cab86870a21cf6434ae",
"SLAIDForService": "",
"BreachNotes": "",
"Cost": "0.00",
"CustomerRecID": "944b37889fdb5a0e8f519b422095314c29cdbca16a",
"ConfigItemType": "",
"IncidentID": "10221",
"ConfigItemDisplayName": "",
"SLAResolutionWarning": "5/1/2019 1:40:55 PM",
"Stat_DateTimeClosed": "",
"ClosedByID": "",
"Stat_24x7ElapsedTime": "0",
"Level2EscalationTeam": "",
"SLARespondByDeadline": "4/29/2019 10:00:00 AM",
"OwnedByID": "",
"LastModBy": "API User",
"Stat_NumberOfEscalations": "0",
"StatusDesc": "",
"PendingEndDateTime": "",
"Stat_SLAResolutionWarning": "False",
"TaskClosedCount": "0",
"ServiceCustomerIsEntitled": "False",
"OwnedByTeamID": "",
"IncidentDurationInHours": "0.00"
},
{
"Service": "",
"LastModByID": "944856551f982d9572dcf549a4a5d8811f02075fd5",
"CreatedByEmail": "",
"Comments": "",
"ShowAllServices": "False",
"RecurringIncident": "False",
"ReviewByDeadline": "1/1/1900 12:00:00 AM",
"PortalAffectsPrimaryFunction": "False",
"CustomerTypeID": "",
"NextStatusOneStep": "<Trebuchet><ActionInfoDef ID=\"93d9abdb6242",
"OwnedByManager": "",
"Level3EscalationTeam": "",
"Stat_IncidentEscalated": "False",
"TasksOnHold": "False",
"Stat_SLAResolutionBreached": "False",
"NextStatusText": "Begin Work",
"SLA_Key": "_Incident",
"CIDowntimeInMinutes": "0.00",
"Withdraw": "False",
"CustomerSubscriptionLevel": "",
"CombinedKB": "",
"SCTFired": "False",
"PublicId": "10222",
"SCTRecID": "",
"Stat_DateTimeReOpened": "",
"SLAIDForCI": "",
"CreatedDuring": "Only on weekends",
"ApprovalBlockID": "",
"TotalSTCTimeInMinutes": "0",
"OwnedBy": "",
"CloseDescription": "",
"SLANameForCustomer": "",
"Impact": "",
"PortalAltContactInfo": "",
"Stat_DateTimeAssigned": "",
"Stat_ResponseTime": "0",
"DefaultTeam": "",
"PendingReason": "",
"SLAName": "Corporate",
"SLAResponseWarning": "4/29/2019 9:45:00 AM",
"Priority": "3",
"Source": "Phone",
"Location": "",
"LinkedSLAs": " , , ",
"ServiceCatalogTemplateName": "",
"ServiceCartID": "",
"CustomerDisplayName": "Playbook customer",
"ClosedBy": "",
"ClonedIncident": "",
"ChangeID": "",
"CreatedDateTime": "4/28/2019 1:57:37 PM",
"NextStatus": "In Progress",
"StatusID": "938729d99cb110f2a6c3e5488ead246422a7cd115f",
"ConfigItemTypeID": "",
"STCTimeInMinutes": "0",
"LastModifiedDateTime": "4/28/2019 1:57:37 PM",
"ConfigItemRecID": "",
"PendingStartDateTime": "",
"MajorIncidentID": "",
"ServiceID": "",
"WasCIDown": "False",
"Urgency": "",
"Stat_SLAResponseWarning": "False",
"Stat_DateTimeInProgress": "",
"Stat_FirstCallResolution": "False",
"ServiceEntitlements": "",
"IncidentchildRecID": "",
"ClonedIncidentID": "",
"CreatedBy": "API User",
"SLAID": "938aad773b01d0140385e84d19aa5205c5acf8c839",
"ClosedOn1stCall": "False",
"Category": "",
"SubcategoryID": "",
"Stat_SLAResolutionGood": "False",
"SmartClassifySearchString": "",
"MajorIncidentRecID": "",
"LinkedProblem": "",
"TotalTasks": "0.00",
"TasksClosed": "False",
"PortalAffectsMultipleUsers": "False",
"ShowContactInformation": "False",
"SLATargetTimeID": "",
"Status": "New",
"CIDownEndDateTime": "",
"TotalTaskTime": "0.00",
"Level2EscalationComplete": "True",
"Stat_SLAResponseGood": "False",
"PendingPreviousStatus": "",
"SLAIDForCustomer": "",
"Stat_DateTimeResponded": "",
"CartItemID": "",
"RequesterDepartment": "",
"IncidentchildID": "",
"RecordId": "944b6c9333fea00cf4a25b40b08542bdcb4db64327",
"ReasonForBreach": "",
"ClosedDateTime": "",
"LastModTimeStamp": "Byte[] Array",
"Subcategory": "",
"MajorIncident": "False",
"Level3EscalationComplete": "True",
"TasksInProgress": "False",
"SLANameForService": "",
"IncidentType": "Incident",
"Stat_SLAResponseBreached": "False",
"CIDownStartDateTime": "",
"IncidentDurationInDays": "0.00",
"CreatedByID": "944856551f982d9572dcf549a4a5d8811f02075fd5",
"RecID": "944b6c9333fea00cf4a25b40b08542bdcb4db64327",
"SLAResolveByDeadline": "5/1/2019 1:57:37 PM",
"SpecificsTypeId": "9398862125defd58a8deea46fe88acc411a96e2b00",
"Cause": "",
"Stat_IncidentReopened": "False",
"SLANameForCI": "",
"Stat_DateTimeResolved": "",
"Description": "This incident was created by Cherwell documentation script",
"Stat_NumberOfTouches": "2",
"OwnedByTeam": "",
"BusinessObjectId": "6dd53665c0c24cab86870a21cf6434ae",
"SLAIDForService": "",
"BreachNotes": "",
"Cost": "0.00",
"CustomerRecID": "944b37889fdb5a0e8f519b422095314c29cdbca16a",
"ConfigItemType": "",
"IncidentID": "10222",
"ConfigItemDisplayName": "",
"SLAResolutionWarning": "5/1/2019 1:42:37 PM",
"Stat_DateTimeClosed": "",
"ClosedByID": "",
"Stat_24x7ElapsedTime": "0",
"Level2EscalationTeam": "",
"SLARespondByDeadline": "4/29/2019 10:00:00 AM",
"OwnedByID": "",
"LastModBy": "API User",
"Stat_NumberOfEscalations": "0",
"StatusDesc": "",
"PendingEndDateTime": "",
"Stat_SLAResolutionWarning": "False",
"TaskClosedCount": "0",
"ServiceCustomerIsEntitled": "False",
"OwnedByTeamID": "",
"IncidentDurationInHours": "0.00"
}
]
}
Human Readable Output
Query Results
| Rec ID | Incident ID | Created Date Time | Created During | Created By | Created By ID | Status | Status Desc | Service | Category | Subcategory | Specifics Type Id | Description | Impact | Urgency | Priority | Closed Date Time | Closed By | Closed By ID | Cost | Last Mod Time Stamp | Owned By Team | Owned By Team ID | Owned By | Owned By ID | Customer Type ID | Customer Rec ID | Close Description | Linked Problem | Last Modified Date Time | Last Mod By | Last Mod By ID | Config Item Type ID | Config Item Rec ID | In cident Duration In Days | Incident Type | SLA Respond By Deadline | SLAID | SLA Name | SLA Target Time ID | SLA Resolve By Deadline | Closed On 1 St Call | Source | Change ID | In cident Duration In Hours | Customer Display Name | Owned By Manager | Created By Email | Pending Reason | Review By Deadline | Stat _ Number Of Touches | Stat _ First Call Resolution | Stat _ Incident Escalated | Stat _ Number Of Escalations | Stat _24 X 7 Elapsed Time | Stat _ Incident Reopened | Stat _ Date Time Responded | Stat _ Response Time | Stat _SLA Response Breached | Stat _SLA Resolution Breached | Service ID | Pending Previous Status | Portal Affects Primary Function | Portal Affects Multiple Users | Portal Alt Contact Info | SLAID For Customer | SLAID For Service | SLAID For CI | Linked SL As | SLA Name For CI | SLA Name For Customer | SLA Name For Service | Reason For Breach | Config Item Display Name | Breach Notes | Show All Services | Show Contact Information | Service Entitlements | Service Customer Is Entitled | Combined KB | Total Tasks | Stat _SLA Resolution Warning | Stat _SLA Response Warning | Stat _SLA Resolution Good | Stat _SLA Response Good | Stat _ Date Time Assigned | Stat _ Date Time In Progress | Stat _ Date Time Resolved | Stat _ Date Time Closed | Stat _ Date Time Re Opened | SLA Response Warning | SLA Resolution Warning | Pending Start Date Time | Pending End Date Time | STC Time In Minutes | Total STC Time In Minutes | Location | Next Status | Next Status Text | Next Status One Step | SLA_ Key | Status ID | Subcategory ID | Smart Classify Search String | Total Task Time | Config Item Type | Approval Block ID | Cloned Incident ID | Recurring Incident | Was CI Down | CI Down Start Date Time | CI Down End Date Time | Major Incident | Major Incident Rec ID | Major Incident ID | Incidentchild ID | Incidentchild Rec ID | Cause | Cloned Incident | Comments | CI Downtime In Minutes | Withdraw | Customer Subscription Level | Service Cart ID | Cart Item ID | SCT Rec ID | Tasks In Progress | Tasks Closed | Task Closed Count | Tasks On Hold | SCT Fired | Requester Department | Level 2 Escalation Complete | Level 3 Escalation Complete | Default Team | Level 2 Escalation Team | Level 3 Escalation Team | Service Catalog Template Name | Business Object Id | Public Id | Record Id |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 944b6ad2180700e3d4006d4b61813cac3f6c505f21 | 10195 | 4/28/2019 10:46:00 AM | Only on weekends | API User | 944856551f982d9572dcf549a4a5d8811f02075fd5 | New | 9398862125defd58a8deea46fe88acc411a96e2b00 | This incident was created by Cherwell documentation script | 3 | 0.00 | Byte[] Array | 944b37889fdb5a0e8f519b422095314c29cdbca16a | 4/28/2019 10:46:00 AM | API User | 944856551f982d9572dcf549a4a5d8811f02075fd5 | 0.00 | Incident | 4/29/2019 10:00:00 AM | 938aad773b01d0140385e84d19aa5205c5acf8c839 | Corporate | 5/1/2019 10:46:00 AM | False | Phone | 0.00 | Playbook customer | 1/1/1900 12:00:00 AM | 2 | False | False | 0 | 0 | False | 0 | False | False | False | False | , , | False | False | False | 0.00 | False | False | False | False | 4/29/2019 9:45:00 AM | 5/1/2019 10:31:00 AM | 0 | 0 | In Progress | Begin Work | <ActionInfoDef ID="93d9abdb6242 | _Incident | 938729d99cb110f2a6c3e5488ead246422a7cd115f | 0.00 | False | False | False | 0.00 | False | False | False | 0 | False | False | True | True | 6dd53665c0c24cab86870a21cf6434ae | 10195 | 944b6ad2180700e3d4006d4b61813cac3f6c505f21 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 944b6ad94320debe6d94f14c9eab770ccbf16ab981 | 10196 | 4/28/2019 10:49:04 AM | Only on weekends | API User | 944856551f982d9572dcf549a4a5d8811f02075fd5 | New | 9398862125defd58a8deea46fe88acc411a96e2b00 | This incident was created by Cherwell documentation script | 3 | 0.00 | Byte[] Array | 944b37889fdb5a0e8f519b422095314c29cdbca16a | 4/28/2019 10:49:04 AM | API User | 944856551f982d9572dcf549a4a5d8811f02075fd5 | 0.00 | Incident | 4/29/2019 10:00:00 AM | 938aad773b01d0140385e84d19aa5205c5acf8c839 | Corporate | 5/1/2019 10:49:04 AM | False | Phone | 0.00 | Playbook customer | 1/1/1900 12:00:00 AM | 2 | False | False | 0 | 0 | False | 0 | False | False | False | False | , , | False | False | False | 0.00 | False | False | False | False | 4/29/2019 9:45:00 AM | 5/1/2019 10:34:04 AM | 0 | 0 | In Progress | Begin Work | <ActionInfoDef ID="93d9abdb6242 | _Incident | 938729d99cb110f2a6c3e5488ead246422a7cd115f | 0.00 | False | False | False | 0.00 | False | False | False | 0 | False | False | True | True | 6dd53665c0c24cab86870a21cf6434ae | 10196 | 944b6ad94320debe6d94f14c9eab770ccbf16ab981 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 944b6adc04cf7a9815eca846cab074f00ec7f9e4e1 | 10197 | 4/28/2019 10:50:14 AM | Only on weekends | API User | 944856551f982d9572dcf549a4a5d8811f02075fd5 | New | 9398862125defd58a8deea46fe88acc411a96e2b00 | This incident was created by Cherwell documentation script | 3 | 0.00 | Byte[] Array | 944b37889fdb5a0e8f519b422095314c29cdbca16a | 4/28/2019 10:50:14 AM | API User | 944856551f982d9572dcf549a4a5d8811f02075fd5 | 0.00 | Incident | 4/29/2019 10:00:00 AM | 938aad773b01d0140385e84d19aa5205c5acf8c839 | Corporate | 5/1/2019 10:50:14 AM | False | Phone | 0.00 | Playbook customer | 1/1/1900 12:00:00 AM | 2 | False | False | 0 | 0 | False | 0 | False | False | False | False | , , | False | False | False | 0.00 | False | False | False | False | 4/29/2019 9:45:00 AM | 5/1/2019 10:35:14 AM | 0 | 0 | In Progress | Begin Work | <ActionInfoDef ID="93d9abdb6242 | _Incident | 938729d99cb110f2a6c3e5488ead246422a7cd115f | 0.00 | False | False | False | 0.00 | False | False | False | 0 | False | False | True | True | 6dd53665c0c24cab86870a21cf6434ae | 10197 | 944b6adc04cf7a9815eca846cab074f00ec7f9e4e1 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 944b6adcea4815e9e43fd64fa691d39ec58eb78db3 | 10198 | 4/28/2019 10:50:37 AM | Only on weekends | API User | 944856551f982d9572dcf549a4a5d8811f02075fd5 | New | 9398862125defd58a8deea46fe88acc411a96e2b00 | This incident was created by Cherwell documentation script | 3 | 0.00 | Byte[] Array | 944b37889fdb5a0e8f519b422095314c29cdbca16a | 4/28/2019 10:50:37 AM | API User | 944856551f982d9572dcf549a4a5d8811f02075fd5 | 0.00 | Incident | 4/29/2019 10:00:00 AM | 938aad773b01d0140385e84d19aa5205c5acf8c839 | Corporate | 5/1/2019 10:50:37 AM | False | Phone | 0.00 | Playbook customer | 1/1/1900 12:00:00 AM | 2 | False | False | 0 | 0 | False | 0 | False | False | False | False | , , | False | False | False | 0.00 | False | False | False | False | 4/29/2019 9:45:00 AM | 5/1/2019 10:35:37 AM | 0 | 0 | In Progress | Begin Work | <ActionInfoDef ID="93d9abdb6242 | _Incident | 938729d99cb110f2a6c3e5488ead246422a7cd115f | 0.00 | False | False | False | 0.00 | False | False | False | 0 | False | False | True | True | 6dd53665c0c24cab86870a21cf6434ae | 10198 | 944b6adcea4815e9e43fd64fa691d39ec58eb78db3 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 944b6ae081fc6b7a7f28144ce5b844ceada8cb9c10 | 10199 | 4/28/2019 10:52:09 AM | Only on weekends | API User | 944856551f982d9572dcf549a4a5d8811f02075fd5 | New | 9398862125defd58a8deea46fe88acc411a96e2b00 | This incident was created by Cherwell documentation script | 3 | 0.00 | Byte[] Array | 944b37889fdb5a0e8f519b422095314c29cdbca16a | 4/28/2019 10:52:09 AM | API User | 944856551f982d9572dcf549a4a5d8811f02075fd5 | 0.00 | Incident | 4/29/2019 10:00:00 AM | 938aad773b01d0140385e84d19aa5205c5acf8c839 | Corporate | 5/1/2019 10:52:09 AM | False | Phone | 0.00 | Playbook customer | 1/1/1900 12:00:00 AM | 2 | False | False | 0 | 0 | False | 0 | False | False | False | False | , , | False | False | False | 0.00 | False | False | False | False | 4/29/2019 9:45:00 AM | 5/1/2019 10:37:09 AM | 0 | 0 | In Progress | Begin Work | <ActionInfoDef ID="93d9abdb6242 | _Incident | 938729d99cb110f2a6c3e5488ead246422a7cd115f | 0.00 | False | False | False | 0.00 | False | False | False | 0 | False | False | True | True | 6dd53665c0c24cab86870a21cf6434ae | 10199 | 944b6ae081fc6b7a7f28144ce5b844ceada8cb9c10 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 944b6ae5343bba7bc4c4fc43709d223378c3ae6dcb | 10200 | 4/28/2019 10:54:10 AM | Only on weekends | API User | 944856551f982d9572dcf549a4a5d8811f02075fd5 | New | 9398862125defd58a8deea46fe88acc411a96e2b00 | This incident was created by Cherwell documentation script | 3 | 0.00 | Byte[] Array | 944b37889fdb5a0e8f519b422095314c29cdbca16a | 4/28/2019 10:54:10 AM | API User | 944856551f982d9572dcf549a4a5d8811f02075fd5 | 0.00 | Incident | 4/29/2019 10:00:00 AM | 938aad773b01d0140385e84d19aa5205c5acf8c839 | Corporate | 5/1/2019 10:54:10 AM | False | Phone | 0.00 | Playbook customer | 1/1/1900 12:00:00 AM | 2 | False | False | 0 | 0 | False | 0 | False | False | False | False | , , | False | False | False | 0.00 | False | False | False | False | 4/29/2019 9:45:00 AM | 5/1/2019 10:39:10 AM | 0 | 0 | In Progress | Begin Work | <ActionInfoDef ID="93d9abdb6242 | _Incident | 938729d99cb110f2a6c3e5488ead246422a7cd115f | 0.00 | False | False | False | 0.00 | False | False | False | 0 | False | False | True | True | 6dd53665c0c24cab86870a21cf6434ae | 10200 | 944b6ae5343bba7bc4c4fc43709d223378c3ae6dcb | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 944b6c8f3610a630a0feb04bae8d72e73760921611 | 10221 | 4/28/2019 1:55:55 PM | Only on weekends | API User | 944856551f982d9572dcf549a4a5d8811f02075fd5 | New | 9398862125defd58a8deea46fe88acc411a96e2b00 | This incident was created by Cherwell documentation script | 3 | 0.00 | Byte[] Array | 944b37889fdb5a0e8f519b422095314c29cdbca16a | 4/28/2019 1:55:55 PM | API User | 944856551f982d9572dcf549a4a5d8811f02075fd5 | 0.00 | Incident | 4/29/2019 10:00:00 AM | 938aad773b01d0140385e84d19aa5205c5acf8c839 | Corporate | 5/1/2019 1:55:55 PM | False | Phone | 0.00 | Playbook customer | 1/1/1900 12:00:00 AM | 2 | False | False | 0 | 0 | False | 0 | False | False | False | False | , , | False | False | False | 0.00 | False | False | False | False | 4/29/2019 9:45:00 AM | 5/1/2019 1:40:55 PM | 0 | 0 | In Progress | Begin Work | <ActionInfoDef ID="93d9abdb6242 | _Incident | 938729d99cb110f2a6c3e5488ead246422a7cd115f | 0.00 | False | False | False | 0.00 | False | False | False | 0 | False | False | True | True | 6dd53665c0c24cab86870a21cf6434ae | 10221 | 944b6c8f3610a630a0feb04bae8d72e73760921611 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 944b6c9333fea00cf4a25b40b08542bdcb4db64327 | 10222 | 4/28/2019 1:57:37 PM | Only on weekends | API User | 944856551f982d9572dcf549a4a5d8811f02075fd5 | New | 9398862125defd58a8deea46fe88acc411a96e2b00 | This incident was created by Cherwell documentation script | 3 | 0.00 | Byte[] Array | 944b37889fdb5a0e8f519b422095314c29cdbca16a | 4/28/2019 1:57:37 PM | API User | 944856551f982d9572dcf549a4a5d8811f02075fd5 | 0.00 | Incident | 4/29/2019 10:00:00 AM | 938aad773b01d0140385e84d19aa5205c5acf8c839 | Corporate | 5/1/2019 1:57:37 PM | False | Phone | 0.00 | Playbook customer | 1/1/1900 12:00:00 AM | 2 | False | False | 0 | 0 | False | 0 | False | False | False | False | , , | False | False | False | 0.00 | False | False | False | False | 4/29/2019 9:45:00 AM | 5/1/2019 1:42:37 PM | 0 | 0 | In Progress | Begin Work | <ActionInfoDef ID="93d9abdb6242 | _Incident | 938729d99cb110f2a6c3e5488ead246422a7cd115f | 0.00 | False | False | False | 0.00 | False | False | False | 0 | False | False | True | True | 6dd53665c0c24cab86870a21cf6434ae | 10222 | 944b6c9333fea00cf4a25b40b08542bdcb4db64327 |
12. Get information for a field
Gets information for a field, by one of its properties (Name, Display Name or id)
Base Command
cherwell-get-field-info
Input
| Argument Name | Description | Required |
|---|---|---|
| type | Business object type, for example: “Incident”. | Required |
| field_property | Field property to search by (Name, Display Name, or Field id) | Required |
Context Output
| Path | Type | Description |
|---|---|---|
| Cherwell.FieldInfo.DisplayName | String | Field display name (as it displays in the Cherwell UI). |
| Cherwell.FieldInfo.FieldId | String | Field ID. |
| Cherwell.FieldInfo.Name | String | The name to use when working with business object commands. |
Command Example
cherwell-get-field-info field_property=CreatedDateTime type=incident
Context Example
{
"Cherwell.FieldInfo": {
"FieldId": "c1e86f31eb2c4c5f8e8615a5189e9b19",
"DisplayName": "Created Date Time",
"Name": "CreatedDateTime"
}
}
Human Readable Output
Field info:
| Display Name | Name | Field Id |
|---|---|---|
| Created Date Time | CreatedDateTime | c1e86f31eb2c4c5f8e8615a5189e9b19 |
13. Run a saved search
Returns the results of a saved search.
Base Command
cherwell-run-saved-search
Input
| Argument Name | Description | Required |
|---|---|---|
| association_id | Business object association ID for the saved search. | Required |
| scope | Scope name or ID for the saved search | Required |
| scope_owner | Scope owner ID for the saved search. Use “(None)” when no scope owner exists. | Required |
| search_name | Name of the saved search. | Required |
Context Output
There is no context output for this command.
Command Example
cherwell-run-saved-search association_id=9355d5ed41e384ff345b014b6cb1c6e748594aea5b scope=Global scope_owner=(None) search_name="All Tasks"
Context Example
{
"Cherwell.SearchOperation": [
{
"Status": "Closed",
"PublicId": "10072",
"Description": "",
"Title": "GUI",
"RecordId": "9449a066635e9e9b3f38444cf5a630ee2724a469b9",
"TaskID": "10072",
"OwnedBy": "Cherwell Admin",
"BusinessObjectId": "942e71e8c5c493f3e5f2f54f5c9c086719b6bc8d83"
},
{
"Status": "Closed",
"PublicId": "10080",
"Description": "task description",
"Title": "task title",
"RecordId": "9449a0862f42722b78b5634c9dbade02e280e52f11",
"TaskID": "10080",
"OwnedBy": "Cherwell Admin",
"BusinessObjectId": "942e71e8c5c493f3e5f2f54f5c9c086719b6bc8d83"
},
{
"Status": "Closed",
"PublicId": "10081",
"Description": "task description",
"Title": "task title",
"RecordId": "9449a08a3efcf1db28326d4dafa22479c37fe09cd5",
"TaskID": "10081",
"OwnedBy": "Cherwell Admin",
"BusinessObjectId": "942e71e8c5c493f3e5f2f54f5c9c086719b6bc8d83"
},
{
"Status": "Closed",
"PublicId": "10082",
"Description": "",
"Title": "cghgf",
"RecordId": "9449b9f04d4b994ccdca0a4f098e92228145c4e72c",
"TaskID": "10082",
"OwnedBy": "Cherwell Admin",
"BusinessObjectId": "942e71e8c5c493f3e5f2f54f5c9c086719b6bc8d83"
},
{
"Status": "New",
"PublicId": "10119",
"Description": "",
"Title": "title",
"RecordId": "944b39a51c706dde2ab37841388cc820859dea8456",
"TaskID": "10119",
"OwnedBy": "",
"BusinessObjectId": "942e71e8c5c493f3e5f2f54f5c9c086719b6bc8d83"
},
{
"Status": "New",
"PublicId": "10001",
"Description": "ttt",
"Title": "uuut",
"RecordId": "9448a4870ffab3ba7ee6724e3ebfa36f011d965145",
"TaskID": "10001",
"OwnedBy": "Cherwell Admin",
"BusinessObjectId": "942e71e8c5c493f3e5f2f54f5c9c086719b6bc8d83"
},
{
"Status": "New",
"PublicId": "10002",
"Description": "",
"Title": "eqqeqeqe",
"RecordId": "9448afb815536a7b3127834539994b9f53c3703ed0",
"TaskID": "10002",
"OwnedBy": "Cherwell Admin",
"BusinessObjectId": "942e71e8c5c493f3e5f2f54f5c9c086719b6bc8d83"
},
{
"Status": "New",
"PublicId": "10021",
"Description": "",
"Title": "test title",
"RecordId": "944977ef42c01c601cb8e745bba719b4a6895f3de4",
"TaskID": "10021",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10022",
"Description": "",
"Title": "test title",
"RecordId": "944977f301ccf86baf57eb4c52b4bea85b3682f925",
"TaskID": "10022",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10024",
"Description": "",
"Title": "test title",
"RecordId": "9449781896704cd401241b488589c69789bee0fb11",
"TaskID": "10024",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10043",
"Description": "task description",
"Title": "task title",
"RecordId": "94499f411b9c13ea5ca97f43da8c94e7328c38be36",
"TaskID": "10043",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10053",
"Description": "task description",
"Title": "task title",
"RecordId": "94499f7bb2f1a12ba2987345e8b067a431a57b07e6",
"TaskID": "10053",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10057",
"Description": "task description",
"Title": "task title",
"RecordId": "94499f8d63397d8d0a5b5045e495316875a0b631c0",
"TaskID": "10057",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10068",
"Description": "task description",
"Title": "task title",
"RecordId": "94499ff511585f36be6b1341a88ac1c73c22d8c8fe",
"TaskID": "10068",
"OwnedBy": "",
"BusinessObjectId": "942e71e8c5c493f3e5f2f54f5c9c086719b6bc8d83"
},
{
"Status": "New",
"PublicId": "10033",
"Description": "task description",
"Title": "task title",
"RecordId": "94499f0468196077abf8c0400da0657dead40d7b6f",
"TaskID": "10033",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10120",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b39f4c1306780e78c8041acb93ffbc41fdbd8bc",
"TaskID": "10120",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10121",
"Description": "Test task generated from scripts test playbook",
"Title": "Test task",
"RecordId": "944b4393f40916105fe65849c49965481628eea295",
"TaskID": "10121",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10122",
"Description": "Test task generated from scripts test playbook",
"Title": "Test task",
"RecordId": "944b439a962359c8824b334fdf8a2bcc40c303a4eb",
"TaskID": "10122",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10123",
"Description": "Test task generated from scripts test playbook",
"Title": "Test task",
"RecordId": "944b44510919158936d66a4e5286837c47b25d613c",
"TaskID": "10123",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10127",
"Description": "Test task generated from scripts test playbook",
"Title": "Test task",
"RecordId": "944b446f7562049be9f7d44b0783b9644876ab03e5",
"TaskID": "10127",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10129",
"Description": "Test task generated from scripts test playbook",
"Title": "Test task",
"RecordId": "944b44894e5d712c9592d5412fb83c546fac5c9688",
"TaskID": "10129",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10134",
"Description": "Test task generated from scripts test playbook",
"Title": "Test task",
"RecordId": "944b44a44b6d0c4fb99eb14353a05e5ebda7efb5dc",
"TaskID": "10134",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10139",
"Description": "Test task generated from scripts test playbook",
"Title": "Test task",
"RecordId": "944b44d7740f60dc87aa0b4ef6889bd786fb2a2a74",
"TaskID": "10139",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10140",
"Description": "Test task generated from scripts test playbook",
"Title": "Test task",
"RecordId": "944b44dbb6c03845eb370644db9ac7d26dd71fad5c",
"TaskID": "10140",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10141",
"Description": "Test task generated from scripts test playbook",
"Title": "Test task",
"RecordId": "944b44de9bb7a424100d104f61be2d0374109f8f91",
"TaskID": "10141",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10144",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b6991f263b08e435a334b02b43492d8dfefb268",
"TaskID": "10144",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10145",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b699e91d6c12cd473cd4a1e963bf60da43025de",
"TaskID": "10145",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10146",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b69a268eff7406469e040d2938fbf16bfe85b44",
"TaskID": "10146",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10149",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b69a91fcaef0837f77d485c9c528f8509d9716b",
"TaskID": "10149",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10150",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b69e47d417d8f8b27b242de8fc03f268a173f66",
"TaskID": "10150",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10151",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b69e9f44759a3738d0a4b699e90b50c1b8d6904",
"TaskID": "10151",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10152",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b6a8c455a91041f71fb42e2b085e1db50b0c57c",
"TaskID": "10152",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10086",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b2a2e2265573607dc504d938b9cd1b7b5beb486",
"TaskID": "10086",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10087",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b2a5cbd9b699c445ae34871b467788b1120540d",
"TaskID": "10087",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10088",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b2a6e2338721062328f4101bba9db35a61f8f12",
"TaskID": "10088",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10089",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b2a767fb644f94a92854ee9838b2adf0a845d65",
"TaskID": "10089",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10091",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b2ca7824f846faff5a24f518568fcd7156032f9",
"TaskID": "10091",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10092",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b2ceb13f1b5836a1a754f66bc4caf74e8e2a4f3",
"TaskID": "10092",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10093",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b2d2b96859578d6bcae49ef859d45b952d4eed1",
"TaskID": "10093",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10094",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b2d2d9bc03300e8c70344d89690885e8506c608",
"TaskID": "10094",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10095",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b2d4d9bc7ab3df904794b8d934c75ccecfa7c48",
"TaskID": "10095",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10096",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b2d675563cdc4e9cc964c02b35a57b2a869906e",
"TaskID": "10096",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10097",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b2d7172a44b3bee37e84ef78c619b66e7481a50",
"TaskID": "10097",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10098",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b2d7f6d7fda754e799a4cc19e5a04ece36c49b6",
"TaskID": "10098",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10099",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b2d8a3c57191395d24c4f3ab5d551509e71e611",
"TaskID": "10099",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10100",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b2d8e7993b1c823cb55460783bc17f6ee308531",
"TaskID": "10100",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10101",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b2d96470c230f9679af40e1947ed535416993dd",
"TaskID": "10101",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10102",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b2da3d661eca663e8f3495ca6f94453887c9004",
"TaskID": "10102",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10103",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b36cef67a7d923c0ac545dbb5a0430ec0230d09",
"TaskID": "10103",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10104",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b36d7f68da49c3d1ea149b0bdbe199adc79f5f3",
"TaskID": "10104",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10105",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b36db46e1ec76e7f2ab49adb58a13d9d14a3f9f",
"TaskID": "10105",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10106",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b36ecb3b22b624e678b4109bc4fea7bb5a84191",
"TaskID": "10106",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10107",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b36f90e1f8067ee66a74c6d93fc6d15c3e64d95",
"TaskID": "10107",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10108",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b37a575da3f72f135204cc7bccf9ed8308e9817",
"TaskID": "10108",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10109",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b37dbb8a901685a75e44e77bebec4ea21e28eef",
"TaskID": "10109",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10110",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b37e32adba0e59643224d35b5236508eba1298f",
"TaskID": "10110",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10111",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b37e5ef64a18ad4804e499d99da4eed9d04b4b2",
"TaskID": "10111",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10112",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b37e9a646b27b22fda84570be3dfb80da3d2d00",
"TaskID": "10112",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10113",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b37eb4c381f52d524c94e4d99c71d11608683ae",
"TaskID": "10113",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10114",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b37fa73d701a44c2e544cd88c21b4a4004cc1d0",
"TaskID": "10114",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10115",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b38078bd4c37cde06e34b26bf97ded4482a40d1",
"TaskID": "10115",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10116",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b3810de1534bee1d65f4e56a13f25d7d948e55d",
"TaskID": "10116",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10117",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b38fd81e400b60a207d428ab9919cdcc8672261",
"TaskID": "10117",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
},
{
"Status": "New",
"PublicId": "10118",
"Description": "Test task generated from test playbook",
"Title": "Test task",
"RecordId": "944b39100884e09063bfb5435faaeb99bbd12675fd",
"TaskID": "10118",
"OwnedBy": "",
"BusinessObjectId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b"
}
]
}
Human Readable Output
All Tasks results:
| Task ID | Title | Owned By | Status | Description | Business Object Id | Public Id | Record Id |
|---|---|---|---|---|---|---|---|
| 10072 | GUI | Cherwell Admin | Closed | 942e71e8c5c493f3e5f2f54f5c9c086719b6bc8d83 | 10072 | 9449a066635e9e9b3f38444cf5a630ee2724a469b9 | |
| 10080 | task title | Cherwell Admin | Closed | task description | 942e71e8c5c493f3e5f2f54f5c9c086719b6bc8d83 | 10080 | 9449a0862f42722b78b5634c9dbade02e280e52f11 |
| 10081 | task title | Cherwell Admin | Closed | task description | 942e71e8c5c493f3e5f2f54f5c9c086719b6bc8d83 | 10081 | 9449a08a3efcf1db28326d4dafa22479c37fe09cd5 |
| 10082 | cghgf | Cherwell Admin | Closed | 942e71e8c5c493f3e5f2f54f5c9c086719b6bc8d83 | 10082 | 9449b9f04d4b994ccdca0a4f098e92228145c4e72c | |
| 10119 | title | New | 942e71e8c5c493f3e5f2f54f5c9c086719b6bc8d83 | 10119 | 944b39a51c706dde2ab37841388cc820859dea8456 | ||
| 10001 | uuut | Cherwell Admin | New | ttt | 942e71e8c5c493f3e5f2f54f5c9c086719b6bc8d83 | 10001 | 9448a4870ffab3ba7ee6724e3ebfa36f011d965145 |
| 10002 | eqqeqeqe | Cherwell Admin | New | 942e71e8c5c493f3e5f2f54f5c9c086719b6bc8d83 | 10002 | 9448afb815536a7b3127834539994b9f53c3703ed0 | |
| 10021 | test title | New | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10021 | 944977ef42c01c601cb8e745bba719b4a6895f3de4 | ||
| 10022 | test title | New | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10022 | 944977f301ccf86baf57eb4c52b4bea85b3682f925 | ||
| 10024 | test title | New | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10024 | 9449781896704cd401241b488589c69789bee0fb11 | ||
| 10043 | task title | New | task description | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10043 | 94499f411b9c13ea5ca97f43da8c94e7328c38be36 | |
| 10053 | task title | New | task description | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10053 | 94499f7bb2f1a12ba2987345e8b067a431a57b07e6 | |
| 10057 | task title | New | task description | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10057 | 94499f8d63397d8d0a5b5045e495316875a0b631c0 | |
| 10068 | task title | New | task description | 942e71e8c5c493f3e5f2f54f5c9c086719b6bc8d83 | 10068 | 94499ff511585f36be6b1341a88ac1c73c22d8c8fe | |
| 10033 | task title | New | task description | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10033 | 94499f0468196077abf8c0400da0657dead40d7b6f | |
| 10120 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10120 | 944b39f4c1306780e78c8041acb93ffbc41fdbd8bc | |
| 10121 | Test task | New | Test task generated from scripts test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10121 | 944b4393f40916105fe65849c49965481628eea295 | |
| 10122 | Test task | New | Test task generated from scripts test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10122 | 944b439a962359c8824b334fdf8a2bcc40c303a4eb | |
| 10123 | Test task | New | Test task generated from scripts test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10123 | 944b44510919158936d66a4e5286837c47b25d613c | |
| 10127 | Test task | New | Test task generated from scripts test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10127 | 944b446f7562049be9f7d44b0783b9644876ab03e5 | |
| 10129 | Test task | New | Test task generated from scripts test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10129 | 944b44894e5d712c9592d5412fb83c546fac5c9688 | |
| 10134 | Test task | New | Test task generated from scripts test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10134 | 944b44a44b6d0c4fb99eb14353a05e5ebda7efb5dc | |
| 10139 | Test task | New | Test task generated from scripts test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10139 | 944b44d7740f60dc87aa0b4ef6889bd786fb2a2a74 | |
| 10140 | Test task | New | Test task generated from scripts test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10140 | 944b44dbb6c03845eb370644db9ac7d26dd71fad5c | |
| 10141 | Test task | New | Test task generated from scripts test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10141 | 944b44de9bb7a424100d104f61be2d0374109f8f91 | |
| 10144 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10144 | 944b6991f263b08e435a334b02b43492d8dfefb268 | |
| 10145 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10145 | 944b699e91d6c12cd473cd4a1e963bf60da43025de | |
| 10146 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10146 | 944b69a268eff7406469e040d2938fbf16bfe85b44 | |
| 10149 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10149 | 944b69a91fcaef0837f77d485c9c528f8509d9716b | |
| 10150 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10150 | 944b69e47d417d8f8b27b242de8fc03f268a173f66 | |
| 10151 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10151 | 944b69e9f44759a3738d0a4b699e90b50c1b8d6904 | |
| 10152 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10152 | 944b6a8c455a91041f71fb42e2b085e1db50b0c57c | |
| 10086 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10086 | 944b2a2e2265573607dc504d938b9cd1b7b5beb486 | |
| 10087 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10087 | 944b2a5cbd9b699c445ae34871b467788b1120540d | |
| 10088 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10088 | 944b2a6e2338721062328f4101bba9db35a61f8f12 | |
| 10089 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10089 | 944b2a767fb644f94a92854ee9838b2adf0a845d65 | |
| 10091 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10091 | 944b2ca7824f846faff5a24f518568fcd7156032f9 | |
| 10092 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10092 | 944b2ceb13f1b5836a1a754f66bc4caf74e8e2a4f3 | |
| 10093 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10093 | 944b2d2b96859578d6bcae49ef859d45b952d4eed1 | |
| 10094 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10094 | 944b2d2d9bc03300e8c70344d89690885e8506c608 | |
| 10095 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10095 | 944b2d4d9bc7ab3df904794b8d934c75ccecfa7c48 | |
| 10096 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10096 | 944b2d675563cdc4e9cc964c02b35a57b2a869906e | |
| 10097 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10097 | 944b2d7172a44b3bee37e84ef78c619b66e7481a50 | |
| 10098 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10098 | 944b2d7f6d7fda754e799a4cc19e5a04ece36c49b6 | |
| 10099 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10099 | 944b2d8a3c57191395d24c4f3ab5d551509e71e611 | |
| 10100 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10100 | 944b2d8e7993b1c823cb55460783bc17f6ee308531 | |
| 10101 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10101 | 944b2d96470c230f9679af40e1947ed535416993dd | |
| 10102 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10102 | 944b2da3d661eca663e8f3495ca6f94453887c9004 | |
| 10103 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10103 | 944b36cef67a7d923c0ac545dbb5a0430ec0230d09 | |
| 10104 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10104 | 944b36d7f68da49c3d1ea149b0bdbe199adc79f5f3 | |
| 10105 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10105 | 944b36db46e1ec76e7f2ab49adb58a13d9d14a3f9f | |
| 10106 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10106 | 944b36ecb3b22b624e678b4109bc4fea7bb5a84191 | |
| 10107 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10107 | 944b36f90e1f8067ee66a74c6d93fc6d15c3e64d95 | |
| 10108 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10108 | 944b37a575da3f72f135204cc7bccf9ed8308e9817 | |
| 10109 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10109 | 944b37dbb8a901685a75e44e77bebec4ea21e28eef | |
| 10110 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10110 | 944b37e32adba0e59643224d35b5236508eba1298f | |
| 10111 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10111 | 944b37e5ef64a18ad4804e499d99da4eed9d04b4b2 | |
| 10112 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10112 | 944b37e9a646b27b22fda84570be3dfb80da3d2d00 | |
| 10113 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10113 | 944b37eb4c381f52d524c94e4d99c71d11608683ae | |
| 10114 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10114 | 944b37fa73d701a44c2e544cd88c21b4a4004cc1d0 | |
| 10115 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10115 | 944b38078bd4c37cde06e34b26bf97ded4482a40d1 | |
| 10116 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10116 | 944b3810de1534bee1d65f4e56a13f25d7d948e55d | |
| 10117 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10117 | 944b38fd81e400b60a207d428ab9919cdcc8672261 | |
| 10118 | Test task | New | Test task generated from test playbook | 9355d5ed41e384ff345b014b6cb1c6e748594aea5b | 10118 | 944b39100884e09063bfb5435faaeb99bbd12675fd |
14. Get a business object ID
Gets a general business object ID by name.
Base Command
cherwell-get-business-object-id
Input
| Argument Name | Description | Required |
|---|---|---|
| business_object_name | Business object name. | Required |
Context Output
| Path | Type | Description |
|---|---|---|
| Cherwell.BusinessObjectInfo.BusinessObjectId | String | Business object ID. |
| Cherwell.BusinessObjectInfo.BusinessObjectName | String | Business object name. |
Command Example
cherwell-get-business-object-id business_object_name=incident
Context Example
{
"Cherwell.BusinessObjectInfo": {
"BusinessObjectName": "incident",
"BusinessObjectId": "6dd53665c0c24cab86870a21cf6434ae"
}
}
Human Readable Output
Business Object Info:
| Business Object Id | Business Object Name |
|---|---|
| 6dd53665c0c24cab86870a21cf6434ae | incident |