Generic Webhook

Supported versions

Supported Cortex XSOAR versions: 5.5.0 and later.

The Generic Webhook integration is used to create incidents on event triggers. The trigger can be any query posted to the integration.

Configure Generic Webhook on Cortex XSOAR#

  1. Navigate to Settings > Integrations > Servers & Services.
  2. Search for Generic Webhook.
  3. Click Add instance to create and configure a new integration instance.
longRunningPortListen PortTrue
usernameUsername (see Security for more details)False
passwordPassword (see Security for more details)False
certificateCertificate (Required for HTTPS, in case not using the server rerouting)False
keyPrivate Key (Required for HTTPS, in case not using the server rerouting)False
incidentTypeIncident typeFalse
store_samplesStore sample events for mapping (Because this is a push-based integration, it cannot fetch sample events in the mapping wizard).False
  1. Click Done.
  2. Navigate to Settings > About > Troubleshooting.
  3. In the Server Configuration section, verify that the value for the instance.execute.external.\<INTEGRATION-INSTANCE-NAME> key is set to true. If this key does not exist, click + Add Server Configuration and add instance.execute.external.\<INTEGRATION-INSTANCE-NAME> and set the value to true. See the following reference article for further information.

You can now trigger the webhook URL: <CORTEX-XSOAR-URL>/instance/execute/<INTEGRATION-INSTANCE-NAME>. For example,

Note: The Listen Port needs to be available, which means it has to be unique for each integration instance. It cannot be used by other long-running integrations.


The Generic Webhook integration accepts POST HTTP queries, with the following optional fields in the request body:

namestringName of the incident to be created.
typestringType of the incident to be created. If not provided, the value of the integration parameter Incident type will be used.
occurredstringDate the incident occurred in ISO-8601 format. If not provided, the trigger time will be used.
raw_jsonobjectDetails of the incident to be created. For example, {"field1":"value1","field2":"value2"}

For example, the following triggers the webhook using cURL:

curl -POST -H "Authorization: token" -d '{"name":"incident created via generic webhook","raw_json":{"some_field":"some_value"}}'

The request payload does not have to contain the fields mentioned above, and may include anything:

curl -POST -H "Authorization: token" -d '{"string_field":"string_field_value","array_field":["item1","item2"]}'

The payload could then be mapped in the Cortex XSOAR mapping wizard:

  • Note that the Store sample events for mapping parameter needs to be set.

The response is an array containing an object with the created incident metadata, such as the incident ID.


  • We recommend using the authorization header, as described below, to validate the requests sent from your app. If you do not use this header it might result in incident creation from unexpected requests.
  • To validate an incident request creation you can use the Username/Password integration parameters for one of the following:
    • Basic authentication

    • Verification token given in a request header, by setting the username to _header:<HEADER-NAME> and the password to be the header value.

      For example, if the request included in the Authorization header the value Bearer XXX, then the username should be set to _header:Authorization and the password should be set to Bearer XXX.

  • If you are not using server rerouting as described above, you can configure an HTTPS server by providing a certificate and private key.