Microsoft Teams

Use the Microsoft Teams integration to send messages and notifications to your team members. This integration was integrated and tested with version 1.0 of Microsoft Teams.

Integration Architecture

Data is passed between Microsoft Teams and Demisto through the bot that you will configure in Microsoft Teams. A webhook (which you will configure) receives the data from Teams and passes it to the messaging endpoint. The web server on which the integration runs in Demisto listens to the messaging endpoint and processes the data from Teams. You can use an engine for communication between Teams and the Demisto server. In order to mirror messages from Teams to Demisto, the bot must be mentioned, using the @ symbol, in the message.

The web server for the integration runs within a long-running Docker container. Demisto maps the Docker port to which the server listens, to the host port (to which Teams posts messages). For more information, see our documentation and Docker documentation.

Protocol Diagram

Important Information

• The messaging endpoint must be either the URL of the Demisto server, including the configured port, or the proxy that redirects the messages received from Teams to the Demisto server.
• It's important that the port is opened for outside communication and that the port is not being used, meaning that no service is listening on it. Therefore, the default port, 443, should not be used.
• For additional security, we recommend placing the Teams integration webserver behind a reverse proxy (such as NGINX).
• By default, the web server that the integration starts provides services in HTTP. For communication to be in HTTPS you need to provide a certificate and private key in the following format:
  -----BEGIN CERTIFICATE-----

  ...

  -----END CERTIFICATE-----
  -----BEGIN PRIVATE KEY-----

  ...

  -----END PRIVATE KEY-----
• Microsoft does not support self-signed certificates and requires a chain-trusted certificate issued by a trusted CA.

Setup Examples

1. Using Cortex XSOAR rerouting

In this configuration, we will use Cortex XSOAR functionality, which reroutes HTTPS requests that hit the default port (443) to the web server that the integration spins up.

The messaging endpoint needs to be: <CORTEX-XSOAR-URL>/instance/execute/<INTEGRATION-INSTANCE-NAME>, e.g. https://my.demisto.live/instance/execute/teams

The integration instance name, teams in this example, needs to be configured in the Configure Microsoft Teams on Demisto step.

The port to be configured in Configure Microsoft Teams on Demisto step should be any available port that is not used by another service.

In addition, make sure Instance execute external is enabled.

1. In Cortex XSOAR, go to Settings > About > Troubleshooting.
2. In the Server Configuration section, verify that the instance.execute.external.\<INTEGRATION-INSTANCE-NAME> (instance.execute.external.teams in this example) key is set to true. If this key does not exist, click + Add Server Configuration and add the instance.execute.external.\<INTEGRATION-INSTANCE-NAME> and set the value to true. See the following reference article for further information.

• Note: This option is available from Cortex XSOAR v5.5.0 and later.

2. Using NGINX as reverse proxy

In this configuration, the inbound connection, from Microsoft Teams to Cortex XSOAR, goes through a reverse proxy (e.g. NGINX) which relays the HTTPS requests posted from Microsoft Teams to the Cortex XSOAR server on HTTP.

On NGINX, configure the following:

• SSL certificate under ssl_certificate and ssl_certificate_key
• The Cortex XSOAR server (including the port) under proxy_pass, e.g. http://mydemistoinstance.com:7000

Follow Configuring Upstream Servers NGINX guide for more details.

The port (7000 in this example), to which the reverse proxy should forward the traffic on HTTP, should be the same port you specify in the integration instance configuration, as the webserver the integration spins up, listens on that port.

3. Using Apache reverse proxy and Cortex XSOAR engine

In this configuration, the inbound connection, from Microsoft Teams to Cortex XSOAR, goes through a reverse proxy (e.g. Apache) and possibly a load balancer, which relays the HTTPS requests posted from Microsoft Teams to a Cortex XSOAR engine, which can be put in a DMZ, on HTTP.

The port (7000 in this example), to which the reverse proxy should forward the traffic on HTTP, should be the same port you specify in the integration instance configuration, as the webserver the integration spins up, listens on that port.

4. Using Cloudflare

In this configuration, we will use Cloudflare proxy.

The messaging endpoint should be the Cortex XSOAR URL, which need to be hosted on Cloudflare, with the port to which Cloudflare proxy directs the HTTPS traffic, e.g. https://mysite.com:8443

In the Configure Microsoft Teams on Demisto step, the following need to be configured:

• The port selected above.
• A certificate and key for configuring HTTPS webserver. This certificate can be self-signed.

The proxy intercepts HTTPS traffic, presents a public CA certificate, then proxies it to the webserver.

All HTTPS traffic that will hit the selected messaging endpoint will be directed to the HTTPS webserver the integration spins up, and will then be processed.

Prerequisites

Before you can create an instance of the Microsoft Teams integration in Demisto, you need to complete the following procedures.

1. Create the Demisto Bot in Microsoft Teams
2. Grant the Demisto Bot Permissions in Microsoft Graph
3. Configure Microsoft Teams on Demisto
4. Add the Demisto Bot to a Team

Create the Demisto Bot in Microsoft Teams

1. Download the ZIP file located at the bottom of this article.
2. In Microsoft Teams, access the Store.
3. Search for and click App Studio.
4. Click the Open button.
5. For the Bot option, click Open.
6. Click the Manifest editor tab.
7. Click the Import an existing app button, and select the ZIP file that you downloaded.
8. Click the app widget, and in the Identification section, click the Generate button to generate a unique App ID. The following parameters are automatically populated in the ZIP file, use this information for reference.

• Short name: Demisto Bot
• App ID: the App ID for configuring in Demisto.
• Package name: desmisto.bot (this is a unique identifier for the app in the Store)
• Version: 1.0.0 (this is a unique identifier for the app in the Store)
• Short description: Mechanism for mirroring between Demisto and Microsoft Teams.
• Long description: Demisto Bot is the mechanism that enables messaging team members and channels, executing Demisto commands directly from Teams, and mirroring investigation data between Demisto and Microsoft Teams

9. From the left-side navigation pane, under Capabilities, click Bots > Set up.
10. Configure the settings under the Scope section, and click Create bot.

• In the Name field, enter Demisto Bot.
• In the Scope section, select the following checkboxes: Personal, Team, and Group Chat.

11. Record the Bot ID, which you will need when configuring the integration in Demisto.
12. Click Generate new password. Record the password, which you will need when configuring the integration in Demisto.
13. In the Messaging endpoints section, enter the URL to which messages will be sent (to the Demisto Bot).

• To enable calling capabilities on the Bot enter the same URL to the Calling endpoints section.

14. From the left-side navigation pane, under Finish, click Test and distribute.
15. To download the new bot file, which now includes App Details, click Download.
16. Navigate to Store, and click Upload a custom app > Upload for ORGANIZATION-NAME, and select the ZIP file you downloaded.

Grant the Demisto Bot Permissions in Microsoft Graph

1. Go to your Microsoft Azure portal, and from the left navigation pane select Azure Active Directory > App registrations.
2. Search for and click Demisto Bot.
3. Click API permissions > Add a permission > Microsoft Graph > Application permissions.
4. For the following permissions, search for, select the checkbox and click Add permissions.

• User.Read.All
• Group.ReadWrite.All
• Calls.Initiate.All
• Calls.InitiateGroupCall.All

5. Verify that all permissions were added, and click Grant admin consent for Demisto.
6. When prompted to verify granting permissions, click Yes, and verify that permissions were successfully added.

Configure Microsoft Teams on Demisto

1. Navigate to Settings > Integrations > Servers & Services.
2. Search for Microsoft Teams.
3. Click Add instance to create and configure a new integration instance.

Parameter	Description	Required
Name	The integration instance name. If using Cortex XSOAR rerouting configuration, insert here the instance name you configured in the messaging endpoint.	True
bot_id	Bot ID	True
bot_password	Bot Password	True
team	Default team - team to which messages and notifications are sent. If a team is specified as a command argument, it overrides this parameter	True
incident_notifications_channel	Notifications channel	True
certificate	Certificate (Required for HTTPS)	False
key	Private Key (Required for HTTPS)	False
min_incident_severity	Minimum incident severity to send notifications to Teams by	False
allow_external_incidents_creation	Allow external users to create incidents via direct message	False
insecure	Trust any certificate (not secure)	False
proxy	Use system proxy settings	False
longRunning	Long running instance	False
longRunningPort	Listen port, e.g. 7000 (Required for investigation mirroring and direct messages)	False
incidentType	Incident type	False

4. Click Test to validate the URLs, token, and connection.

Add the Demisto Bot to a Team

• Note: the following need to be done after configuring the integration on Cortex XSOAR (the previous step).

1. In Microsoft Teams, access the Store.
2. Search for Demisto Bot and click the Demisto Bot widget.
3. Click the arrow on the Open button and select Add to a team.
4. In the search box, type the name of the team to which to add the bot.
5. Click Set up and configure the new app.

Commands

You can execute these commands from the Demisto CLI, as part of an automation, or in a playbook. After you successfully execute a command, a DBot message appears in the War Room with the command details.

Send a message to teams

---

Sends a message to the specified teams. To mention a user in the message, add a semicolon ";" at the end of the user mention. For example: @Bruce Willis;

Base Command

send-notification

Required Permissions

Group.Read.All

Input

Argument Name	Description	Required
channel	The channel to which to send messages.	Optional
message	The message to send to the channel or team member.	Optional
team_member	The team member to which to send the message.	Optional
team	The team in which the specified channel exists. The team must already exist, and this value will override the default channel configured in the integration parameters.	Optional
adaptive_card	The Microsoft Teams adaptive card to send.	Optional

Context Output

There is no context output for this command.

Command Example

!sent-notification channel=General message="hello world!" team=DemistoTeam

Human Readable Output

Message was sent successfully.

Mirror an investigation to a Microsoft Teams channel

---

Mirrors the Demisto investigation to the specified Microsoft Teams channel.

Base Command

mirror-investigation

Required Permissions

Group.ReadWrite.All

Input

Argument Name	Description	Required
mirror_type	The mirroring type. Can be "all", which mirrors everything, "chat", which mirrors only chats (not commands), or "none", which stops all mirroring.	Optional
autoclose	Whether to auto-close the channel when the incident is closed in Demisto. If "true", the channel will be auto-closed. Default is "true".	Optional
direction	The mirroring direction. Can be "FromDemisto", "ToDemisto", or "Both".	Optional
team	The team in which to mirror the Demisto investigation. If not specified, the default team configured in the integration parameters will be used.	Optional
channel_name	The name of the channel. The default is "incident-INCIDENTID".	Optional

Context Output

There is no context output for this command.

Command Example

!mirror-investigation mirror_type=all autoclose=true direction=Both

Human Readable Output

Investigation mirrored successfully in channel incident-100.

Delete a channel

---

Deletes the specified Microsoft Teams channel.

Base Command

close-channel

Required Permissions

Group.ReadWrite.All

Input

Argument Name	Description	Required
channel	The name of the channel to close.	Optional

Context Output

There is no context output for this command.

Command Example

!close-channel channel="example channel"

Human Readable Output

Channel was successfully closed.

Get information on the integration status

---

Returns real-time and historical data on the integration status.

Base Command

microsoft-teams-integration-health

Input

There are no input arguments for this command.

Context Output

There is no context output for this command.

Command Example

!microsoft-teams-integration-health

Human Readable Output

Microsoft API Health

Bot Framework API Health	Graph API Health
Operational	Operational

No mirrored channels.

Ring a user's Team account

---

Rings a user's Teams account. Note: This is a ring only! no media will play in case the generated call is answered. To use this make sure your Bot has the following premissions - Calls.Initiate.All and Calls.InitiateGroupCall.All

Base Command

microsoft-teams-ring-user

Required Permissions

Calls.Initiate.All Calls.InitiateGroupCall.All

Input

Argument Name	Description	Required
username	The display name of the member to call.	Required

Context Output

There is no context output for this command.

Command Example

!microsoft-teams-ring-user username="Avishai Brandeis"

Human Readable Output

Calling Avishai Brandeis

Add a user to a channel

---

Adds a member (user) to a private channel.

Base Command

microsoft-teams-add-user-to-channel

Required Permissions

User.Read.All ChannelMember.ReadWrite.All

Input

Argument Name	Description	Required
channel	The channel to which to add the add the member to this channel	Required
team	The channel's team.	Required
member	The display name of the member to add to the channel.	Required

Context Output

There is no context output for this command.

Command Example

!microsoft-teams-add-user-to-channel channel="example channel" member=itayadmin team=DemistoTeam

Human Readable Output

The User "itayadmin" has been added to channel "example channel" successfully.

Create a channel

---

Creates a new channel in a Microsoft Teams team.

Base Command

microsoft-teams-create-channel

Required Permissions

Group.ReadWrite.All

Input

Argument Name	Description	Required
channel_name	The name of the channel.	Required
description	The description of the channel.	Optional
team	The team in which to create the channel.	Required

Context Output

There is no context output for this command.

Command Example

!microsoft-teams-create-channel channel_name="example channel" team=DemistoTeam description="this is my new channel"

Human Readable Output

The channel "example channel" was created successfully

Running commands from Microsoft Teams

You can run Cortex XSOAR commands, according to the user permissions, from Microsoft Teams in a mirrored investigation channel.

Note: Like every message in a mirrored channel, in order for it to be passed to the bot, the bot must be mentioned.

For example, in order to check the reputation of the IP address 8.8.8.8, run the following: @Demisto Bot !ip ip=8.8.8.8

Direct messages commands

You can chat with the bot in direct messages in order to retrieve data (list incidents and tasks) and run operations (create incident and mirror an investigation) related to Cortex XSOAR.

You can send the message help in order to see the supported commands:

Troubleshooting

1. The integration works by spinning up a webserver that listens to events and data posted to it from Microsoft Teams.

   If you see the error message Did not receive tenant ID from Microsoft Teams, verify the messaging endpoint is configured correctly., then it means that the tenant ID was never posted to the webserver, which should happen for the first time when the bot is added to the configured team.

   This probably means that there is a connection issue, and the webserver does not intercept the HTTPS queries from Microsoft Teams.

   In order to troubleshoot, first verify the Docker container is up and running and publish the configured port to the outside world:

   From the Cortex XSOAR / Cortex XSOAR engine machine run: docker ps | grep teams

   You should see the following, assuming port 7000 is used:

   988fdf341127 demisto/teams:1.0.0.6483 "python /tmp/pyrunne…" 6 seconds ago Up 4 seconds 0.0.0.0:7000->7000/tcp demistoserver_pyexecLongRunning-b60c04f9-754e-4b68-87ed-8f8113419fdb-demistoteams1.0.0.6483--26

   If the Docker container is up and running, try running cURL queries, to verify the webserver is up and running and listens on the configured URL:

   • To the messaging endpoint from a separate box.

   • From the Cortex XSOAR machine to localhost.

     • Note: The webserver supports only POST method queries.

   If the cURL queries were sent successfully, you should see in Cortex XSOAR logs the following line: Finished processing Microsoft Teams activity successfully

2. If you see the following error message: Error in API call to Microsoft Teams: [403] - UnknownError, then it means the AAD application has insufficient permissions.

3. Since the integration works based on Docker port mapping, it can't function if the Docker is set to run with the host networking (--network=host). For more details, refer to the Docker documentation.

Download Demisto Bot

Demisto Bot zip