Remedy AR

Overview

Use the BMC Remedy AR System integration to get server details by using queries.

This integration was integrated and tested with version 9.0.01.001 Patch 1 for Service Pack 1 of BMC Remedy AR System.


Prerequisites

Make sure you have the following BMC Remedy AR information.

  • Server URL
  • Credentials

Configure the BMC Remedy AR Integration on Demisto

  1. Navigate to Settings > Integrations > Servers & Services .
  2. Search for the BMC Remedy AR integration.
  3. Click Add instance to create and configure a new integration instance.
    You should configure the following settings:
    Name : a textual name for the integration instance.
    Server URL: URL or IP address of the server
    Instance name: Name of the instance you are connecting to.
    Credentials : Username and password for accessing the integration.
    Do not validate server certificate : Select to bypass validating the server certification. You might want to do this in case Demisto cannot validate the integration server certificate (due to missing CA certificate).
    Use system proxy settings: Specify whether to communicate with the integration using the system proxy server.
    Demisto engine : If relevant, select the engine that acts as a proxy to the IMAP server.
    Engines are used when you need to access a remote network segments and there are network devices such as proxies, firewalls, etc. that prevent the Demisto server from accessing the remote networks.
  4. Click the Test button to validate the URLs, instance name, and credentials.

Use Cases

  • Get server details by different filters such as name and IP address.

Commands

You can execute these commands from the Demisto CLI, as part of an automation, or in a playbook. After you successfully execute a command, a DBot message appears in the War Room with the command details.


Get server details: remedy-get-server-details

Command Example

!remedy-get-server-details qualification="'400127400'=\"BMC.ASSET\" AND 'Company'!=\"Realtor.com\" AND 'NC_IOPs'=\"10.238.89.39\""

Input
Parameter Description
qualification Search qualification for details such as: 'key1'="value1" AND 'key2'!="value2".
fields Parts of the entry object you want to retrieve, in CSV format (for example, fields=Company,Name).

Important Notes for Command Inputs
  • When you use quotation marks in the value of a qualification argument, you must escape the quotation marks with a backslash.
Context Output
Path Description
Remedy.ServerDetails.Reconciliation Identity Server reconciliation identity
Remedy.ServerDetails.Short Description Server description
Remedy.ServerDetails.Company Company name
Remedy.ServerDetails.NC_IOPs Server NC IOPs
Remedy.ServerDetails.Name Server name

Raw output:
{  
   Company:,
   NC_IOPs:10.238.89.39,
   Name:brx1-printa-01,
   Reconciliation Identity:REGAA5V0G7L20AO40ILZO34NH92SPW,
   Short Description:Clustered Honeywell System controls press 1 & 3 press functionality under Maintech Service Contract
}