DeDup incidents
Checks for duplicate incidents for the current incident, and close it if any duplicate has found.
Dependencies
This playbook uses the following sub-playbooks, integrations, and scripts.
Sub-playbooks
This playbook does not use any sub-playbooks.
Integrations
This playbook does not use any integrations.
Scripts
- CloseInvestigationAsDuplicate
- FindSimilarIncidents
Commands
This playbook does not use any commands.
Playbook Inputs
| Name | Description | Default Value | Required |
|---|---|---|---|
| similarIncidentKeys | The identical incident keys. | - | Optional |
| similarLabels | The identical similar labels keys. You allow difference in X words between labels. For example, the input: Email\subject:2,Email\from Will demand: 1. Email\from to be identical 2. Email\subject to be similar with 2 max words difference | - | Optional |
| similarContextKeys | Identical Similar context keys. You allow difference in X words between values. | - | Optional |
| similarCustomFields | Identical Similar custom fields. You allow difference in X words between values. | - | Optional |
| hoursBack | Checks incidents within X hours back. | 24 | Optional |
Playbook Outputs
| Path | Description | Type |
|---|---|---|
| isSimilarIncidentFound | Whether the similar incident was found. Must be, "true" or "false". | unknown |
Playbook Image
