DeDup incidents

Checks for duplicate incidents for the current incident, and close it if any duplicate has found.

Dependencies

This playbook uses the following sub-playbooks, integrations, and scripts.

Sub-playbooks

This playbook does not use any sub-playbooks.

Integrations

This playbook does not use any integrations.

Scripts

  • CloseInvestigationAsDuplicate
  • FindSimilarIncidents

Commands

This playbook does not use any commands.

Playbook Inputs


NameDescriptionDefault ValueRequired
similarIncidentKeysThe identical incident keys.-Optional
similarLabelsThe identical similar labels keys. You allow difference in X words between labels. For example, the input: Email\subject:2,Email\from Will demand: 1. Email\from to be identical 2. Email\subject to be similar with 2 max words difference-Optional
similarContextKeysIdentical Similar context keys. You allow difference in X words between values.-Optional
similarCustomFieldsIdentical Similar custom fields. You allow difference in X words between values.-Optional
hoursBackChecks incidents within X hours back.24Optional

Playbook Outputs


PathDescriptionType
isSimilarIncidentFoundWhether the similar incident was found. Must be, "true" or "false".unknown

Playbook Image


DeDup_incidents