Cortex XDR incident handling v2

This playbook is triggered by fetching a Palo Alto Networks Cortex XDR incident. The playbook syncs and updates new XDR alerts that construct the incident and triggers a sub-playbook to handle each alert by type. Then, the playbook performs enrichment on the incident's indicators and hunting for related IOCs. Based on the severity, it lets the analyst decide whether to continue to the remediation stage or close the investigation as a false positive. After the remediation, if there are no new alerts, the playbook stops the alert sync and closes the XDR incident and investigation.


This playbook uses the following sub-playbooks, integrations, and scripts.


  • PANW - Hunting and threat detection by indicator type V2
  • Calculate Severity - Generic v2
  • Cortex XDR Alerts Handling
  • Entity Enrichment - Generic v3
  • Block Indicators - Generic v2


  • PaloAltoNetworks_XDR
  • Cortex XDR - IR


  • DemistoLinkIncidents
  • StopScheduledTask
  • XDRSyncScript
  • FindSimilarIncidents
  • Set


  • xdr-update-incident
  • closeInvestigation

Playbook Inputs

NameDescriptionDefault ValueRequired
incident_idIncident ID.Optional
similarIncidentFieldsA comma-separated list of similar incident fields keys.Optional
LinkSimilarIncidentsThis input indicates whether the playbook will link similar incidents. Specify Yes/No.YesOptional
InternalRangeA list of internal IP ranges to check IP addresses against. The list should be provided in CIDR notation, separated by commas. An example of a list of ranges would be: ",," (without quotes). If a list is not provided, will use default list provided in the IsIPInRanges script (the known IPv4 private address ranges).Optional
CriticalUsernamesA list of comma-separated names of critical users in the organization. This will affect the calculated severity of the incident.admin,administratorOptional
CriticalHostnamesA list of comma-separated names of critical endpoints in the organization. This will affect the calculated severity of the incident.Optional
CriticalADGroupsCSV of DN names of critical Active Directory groups. This will affect the severity calculated for this incident.Optional

Playbook Outputs

There are no outputs for this playbook.

Playbook Image

Cortex XDR incident handling v2