ServiceNowUpdateIncident

Wraps the generic update-record command in ServiceNow. Fields can be added that update the record with as script arguments or in the code and work with the records easily.

Script Data


NameDescription
Script Typepython
Tagsservicenow

Dependencies


This script uses the following commands and scripts.

  • servicenow-query-table
  • servicenow-update-record

Inputs


Argument NameDescription
severityThe severity of the incident.
assigneeThe assignee name of the incident. For example, "John Smith".
descriptionThe description of the incident.
assigned_groupThe assigned group name of the incident. For example, "Incident Management Group".
idThe incident ID to update.
numberThe incident number to update.
queryThe query to use.

Outputs


PathDescriptionType
ServiceNow.Incident.IDThe ID of the incident.string
ServiceNow.Incident.NumberThe number of the incident.string